> Markdown version of [/jobs/ext/2711604-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2711604-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician

- **Company:** Xponet Corporation
- **Location:** Winter Park, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Issue Tracking Systems
- **Published:** September 4, 2026
- **Apply:** https://www.disabledperson.com/jobs/74810643-help-desk-technician

## About the Role

So, are you passionate about helping customers solve business problems by providing practical, results-driven technology solutions? To be successful in our unique environment, you must be methodical, analytical, disciplined, and accurate. You also should be detail-oriented, competent, positive, and professional. We love team players who take pride in their work.

You must be able to demonstrate a proven ability in basic computer knowledge, basic technical support, A/V & PC wiring knowledge, troubleshooting, and problem-solving skills.

You also need to have excellent communication (written and verbal) skills, be an active listener, have a positive attitude, problem-solving ability, and work well under pressure.

## Description

Primary business operations are based in Orlando, Florida, and eligible candidates must currently reside in the Orlando metro area.

Here are a few activities you can expect to work on once you've gained competency in Xpodigital's suite of products and technology (we value quick studies):

 * Provide comprehensive technical support to clients via email and phone correspondence
 * Address all client requests for digital signage content while maintaining strict adherence to SLA requirements
 * Address client inquiries regarding digital signage content by phone and email
 * Perform fundamental remote troubleshooting for customer digital signage systems
 * Document issues and resolutions completely in the ticket system
 * Develop a deep understanding of our content management system (CMS)
 * Assist with other duties as needed and assigned by your Manager
 * Understand and implement complex signage solutions, such as interactive touch screens and wayfinding
 * Conduct on-site visits to local customers via automobile to perform hardware repairs and troubleshoot devices
 * Assist in installation projects and road show events for our U.S.-based properties. Travel could be by car or plane
 * This role requires physical labor, including lifting boxes and assisting with hardware installation.


## Related Videos

- [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation)
- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue)
- [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx)

## Related Articles

- [10 Creative Workshop Ideas for Conferences](https://www.wearedevelopers.com/magazine/363-10-creative-workshop-ideas-for-conferences)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)