> Markdown version of [/jobs/ext/2711628-principal-ux-designer](https://www.wearedevelopers.com/jobs/ext/2711628-principal-ux-designer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal UX Designer - **Company:** SYNERGIS - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $149,760.0 - $162,240.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software Prototyping, Rapid Prototyping Process, Service Design, User-Centered Design, Figma - **Published:** September 4, 2026 - **Apply:** https://www.disabledperson.com/jobs/74871237-principal-ux-designer ## About the Role * 8+ years of UX Strategy, Product Design, Service Design, or related experience. * Proven success leading UX strategy for complex customer-facing products and programs. * Strong experience in retail, eCommerce, checkout, payments, loyalty, credit, or enrollment experiences. * Expertise in user-centered design, design thinking, information architecture, and service design. * Experience connecting omnichannel experiences across digital, mobile, and in-store environments. * Strong facilitation, storytelling, and executive communication skills. * Ability to influence within highly matrixed organizations and align diverse stakeholder groups. * Experience using research, analytics, and customer insights to drive strategic decisions. * Deep understanding of agile product development and modern product organizations. Preferred Qualifications * Experience with self-checkout, Scan & Go, payments, financing, credit enrollment, rewards, or loyalty programs. * Background with major retailers or digital commerce organizations such as Walmart, Lowe's, Home Depot, or similar brands. * Experience within financial services, credit, or customer acquisition journeys, including prior Citi experience. * Expertise using AI-enabled prototyping tools, including Claude and Figma Make. * Experience working in a consulting, agency, or shared-services model supporting multiple stakeholders. Success in This Role Successful candidates combine strategic thinking with hands-on execution. They can navigate ambiguity, influence senior leaders, and create compelling experiences that connect eCommerce, mobile, and in-store journeys. They are comfortable challenging assumptions, defending customer needs, and pushing the organization toward best-in-class retail experiences. ## Description We're looking for a Principal UX Strategist to lead experience strategy for high-impact retail and eCommerce journeys, including checkout, payments, credit enrollment, loyalty, and customer acquisition experiences. This role is ideal for a strategic UX leader who can influence product direction, advocate for customers, and drive measurable business outcomes across complex digital ecosystems. Operating within a shared-services studio model, you'll partner with multiple internal clients and help shape experiences across web, mobile, and in-store channels. In This Role, You Will * Lead UX strategy for large-scale retail, eCommerce, payments, and enrollment initiatives. * Drive end-to-end customer experiences across digital, mobile, and in-store touchpoints. * Translate customer needs, business goals, and data insights into actionable experience strategies. * Facilitate discovery workshops, design thinking sessions, and stakeholder alignment efforts. * Partner with UX Research and Design teams to develop, validate, and refine solutions. * Leverage quantitative and qualitative data to identify opportunities and influence product decisions. * Create and test concepts through rapid prototyping using Figma, Claude, and AI-powered design tools. * Influence product roadmaps and help define Minimum Lovable Products (MLPs). * Present and defend recommendations with senior leaders and cross-functional stakeholders. * Serve as a UX thought leader, helping elevate design practices across the organization. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [Fireside Chat with Kris Rasmussen, CTO at Figma](https://www.wearedevelopers.com/videos/982-fireside-chat-with-kris-rasmussen-cto-at-figma) ## Related Articles - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design) - [E-Commerce in the Agentic Age: When "Buy" Becomes a Function Call](https://www.wearedevelopers.com/magazine/750-e-commerce-in-the-agentic-age-when-buy-becomes-a-function-call) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Graph and AI Trends 2026: Why Is AI Running but Not Yet Delivering?](https://www.wearedevelopers.com/magazine/680-graph-and-ai-trends-2026-why-is-ai-running-but-not-yet-delivering) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)