> Markdown version of [/jobs/ext/2711674-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2711674-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** The Bridge Ltd - **Location:** Luray, VA, United States (Remote available) - **Salary:** $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Virtual Private Networks (VPN), Network Troubleshooting, LiveChat, Subsystems, TCP/IP, Connectivity Problems, Software Troubleshooting, SC Clearance - **Published:** September 4, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9143436/service-desk-technician ## About the Role * Must be a U.S. Citizen. * Must possess or have the ability to obtain a U.S. Government Secret security clearance prior to hire. Sponsorship may be available for qualified candidates. * Must possess a current Level I AIT certification. * Strong knowledge of network troubleshooting, including connectivity issues, TCP/IP, VPN software, and remote user support. * Understanding of Active Directory administration, including password resets and account unlocks. * Proficient troubleshooting skills across Windows operating systems. * Ability to troubleshoot and resolve Microsoft Outlook and email-related issues. * Strong written and verbal communication skills. * Outstanding customer service and interpersonal skills. * Previous technical support or help desk experience preferred. * Ability to successfully meet customer metric requirements in a high-volume support environment. * High School Diploma or equivalent required. Experience: * Previous technical support or help desk experience preferred. * Ability to successfully meet customer metric requirements in a high-volume support environment., * MCP, Dell, or other industry-recognized technical certifications preferred. * Additional technical or IT-related training preferred. * Previous experience supporting enterprise-level service desk operations preferred. * Experience supporting DoD or government IT environments preferred. The Successful Candidate Will Possess: * Strong troubleshooting, analytical, and problem-solving skills. * Excellent customer service and communication abilities. * Ability to prioritize competing requirements in a fast-paced environment. * Ability to communicate and interact effectively at all levels of staff and management. * Ability to exercise independent judgment and work collaboratively within a team environment. * Strong written and verbal communication skills. * Self-starter mentality with the ability to adapt to changing priorities and operational requirements. * Technically curious with a willingness to learn new tools, systems, and technologies. * Ability to develop peer networks and maintain technical awareness to support issue resolution. * Flexibility, professionalism, and a commitment to continuous improvement. General Factors: * Depending on project requirements, may be required to work within a compressed schedule; overtime should be expected when schedules demand it. * No relocation assistance available. * Must be able to sit/stand at a desk for long periods and lift up to 20 pounds occasionally. * Must be able to multi-task and rapidly change priorities with limited notice. Clearance: Secret Clerance (or the ability to successfully obtain a Secret Clearance). ## Description Summary: Bridge Defense seeks highly qualified Service Desk Technicians to support the Army Enterprise Service Desk under an existing contract. This position serves as the initial point of contact for customers requiring technical support for hardware, software, systems, and applications in a fast-paced enterprise environment. Candidates must reside near Luray, Virginia as this is a Service Contract Act opportunity. This is a remote position., * Serve as the initial point of contact for customers via telephone, email, or live chat to provide technical support for hardware, systems, subsystems, and applications. * Assist customers with navigating application menus and remotely access customer systems when necessary. * Troubleshoot network connectivity issues, including VPN access and remote user support. * Support users with Active Directory account unlocks and password resets. * Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook. * Develop and maintain productive customer relationships while delivering excellent customer service. * Provide alternative solutions where appropriate to support customer satisfaction and mission continuity. * Escalate complex technical issues to Remote Support Engineering staff or Field Engineering teams when required. * Document incidents, resolutions, and troubleshooting efforts in accordance with customer and contract requirements. * Successfully meet customer-driven performance metrics and service level expectations. ## Related Videos - [Exploiting the recruitment game as a developer](https://www.wearedevelopers.com/videos/750-exploiting-the-recruitment-game-as-a-developer) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)