> Markdown version of [/jobs/ext/2711829-it-operations-analyst](https://www.wearedevelopers.com/jobs/ext/2711829-it-operations-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Analyst - **Company:** PC Connection - **Location:** Winston-Salem, NC, United States - **Experience:** Expert - **Salary:** $114,400.0 - **Contract:** Permanent contract - **Skills:** Data Centers, Document-Oriented Databases, Firmware, Information Technology Operations - **Published:** September 4, 2026 - **Apply:** https://vizi.vizirecruiter.com/CONNECTION-3063/305314/index.html ## About the Role Requirements: - 4 years of experience in a data center environment. - 3 years of experience working with third-party IT vendors and/or managing software/hardware supplier relationships. - 3 years of experience creating and maintaining technical documentation or standard operating procedures for IT support or deployments. - 2 years of experience in an IT role involving direct interaction with senior management. - 2 years of hands-on experience with rack and stack operations, as well as cabling hardware in IT racks and cabinets. - 2 years of experience troubleshooting physical connectivity issues, including copper and fiber cables. - 2 years of experience working with structured cabling systems. **Education:** - Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) preferred. ## Min USD $55.00/Hr. ## Max USD $62.00/Hr. Entity of type com.vizirecruiter.common.domain.model.Label with id: 3102 Entity of type com.vizirecruiter.common.domain.model.Label with id: 387 ## Description Responsibilities: - Asset Management - document and update asset details, operational environments, and functional roles for all IT assets in the Data Center Information Management System. - Analyze, prioritize, and respond to alerts, notifications, and requests that come to designated inboxes, phones, dashboards, and intake systems. - Create and update Incident Records, coordinate with Technology Operations Center, and vendors; escalate based on exposure, risk, and skillsets needed, leverage on call resources. - Interact with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary and validating repair activities of vendors, seek status updates, coordinate RMAs, and escalate as needed. - Manage, Coordinate, and Audit Change Requests. - Install and document data center infrastructure (e.g., cabinets, racks, patch panels, copper cabling, fiber cabling). - Install, document, and configure computer, network, and storage systems. - Install, test, validate, & document firmware updates. - Perform periodic walkthroughs/site surveys. - Assist with vendor visits; sign in/out, escort during visits. - Review inboxes, alert consoles, and SMS notifications. - Other duties as identified by data center leadership. Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 Entity of type com.vizirecruiter.common.domain.model.Label with id: 510 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1328 ## Related Videos - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [When Agents Meet Legacy: Never Change a Running System](https://www.wearedevelopers.com/videos/100320-when-agents-meet-legacy-never-change-a-running-system) - [How Your Bundle Size Affects The Climate](https://www.wearedevelopers.com/videos/308-how-your-bundle-size-affects-the-climate) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)