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# IT Service Desk Analyst I- ONSITE- NYC & Stamford

- **Company:** Yoh Services LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $66,560.0 - $74,880.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Apple Mac Systems, Software as a Service, Computer Networks, Issue Tracking Systems, Microsoft Office, Information Technology, Slack, Atlassian Tools, Gsuite
- **Published:** September 4, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88243556/1

## About the Role

* Excellent communication and interpersonal skills to effectively interact with users, understand their needs, and provide clear and helpful support.
 * Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite)
 * Ability to diagnose and resolve first-level technical problems, often under pressure.
 * Familiarity with using ticketing systems to track and manage support requests.
 * Ability to accurately document technical issues and solutions for future reference.
 * Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
 * Ability to work effectively as part of a team, sharing knowledge and supporting colleagues.
 * Strong desire to learn new technologies and systems.
 * Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation, if needed.

Who You Are

 * A high school diploma or higher, (i.e. an associate's or bachelor's degree in IT, Computer Science, or a related field) or equivalent work experience is required
 * 2-3 years of experience with an in-person or virtual technical support role in a fast-paced, high-volume support environment
 * Excellent communication and interpersonal skills
 * Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems ( Windows, macOS), and common applications ( Microsoft Office Suite)
 * Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
 * Familiarity with using ticketing systems to track and manage support requests.

## Description

Yoh has an immediate, 6 month contract, possible extension opportunity, as an IT Service Help Desk I within the digital media and publishing industry to join our client, Onsite, at their offices in New York, New York and Stamford, Connecticut

 * $32-36/hr. max hourly rate
 * This position is 100% OnSite, 5 days a week
 + 4 days a week, OnSite, NYC
 + 1 day a week, OnSite, Stamford
 * 40 hours, Mon-Friday, Day time hours. Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation on rare occasions.

***Candidates must be authorized to work in the United States without the need for employer sponsorship. Due to the client-site nature of this role, we are unable to support OPT or STEM OPT employment, including completion of Form I-983***


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