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# IT Support Technician

- **Company:** Core BTS, Inc.
- **Location:** Niskayuna, NY, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cisco Hardwares, Computer Networks, Desktop Computing, Server Supported Gaming, Virtual Environment, Interactive Whiteboards, Hardware Debugging
- **Published:** September 4, 2026
- **Apply:** https://jobs.smartrecruiters.com/CoreBTSINC/743999987762374-it-support-technician

## About the Role

The ideal candidate will have procedural knowledge and hand-on experience performing:

 * Initial setup / configuration

 * Driver / software upgrades

 * Operating System/Application support

 * End user knowledge transfer

 * System imaging and experience with Active Directory, The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.

Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange and virtual environments are highly desired.

## Description

Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of Director of Technology.

Primary duties include:

 * Assist teachers to enhance learning through improved integration of technology. Assist administrators and teachers in the incorporation of technological hardware and software into the classroom.

 * Facilitate effective use of technology in the classroom and school environment. Provide direct support to staff in conjunction with technology department and administration.

 * Independently resolve routine and less complex user problems. Coordinate with both technology staff and/or supervisor for resolving more complex issues.

 * PC and peripheral support (i.e., computers, Chromebooks, document cameras, interactive whiteboards, printers, etc.) Hardware repair/ replacement, initial setup/ configuration, driver/ software upgrades, operating system and application support, and miscellaneous help desk ticket remediation.


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