> Markdown version of [/jobs/ext/2711878-software-application-support-engineer-retail-marcom-engineering](https://www.wearedevelopers.com/jobs/ext/2711878-software-application-support-engineer-retail-marcom-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Application Support Engineer, Retail & Marcom Engineering

- **Company:** Apple Inc.
- **Location:** Sunnyvale, CA, United States
- **Experience:** Expert
- **Salary:** $150,400.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, BASIC (Programming Language), Information Systems, Databases, Computer Engineering, Monitoring of Systems, PostgreSQL, MySQL, Ruby on Rails, Information Technology, Splunk
- **Published:** September 4, 2026
- **Apply:** https://www.themuse.com/jobs/apple/software-application-support-engineer-retail-marcom-engineering-8a1bdd

## About the Role

Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment.

Strong desire to work in a fast-paced environment with multiple releases a week.

Excellent analytical and problem-solving skills.

Firm understanding of security best practices and vulnerabilities.

Experience with monitoring tools (e.g., Splunk).

Minimum Qualifications

5+ years of relevant work experience.

Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).

Basic coding knowledge of the Ruby on Rails framework.

Proven knowledge of MySQL and Postgres databases.

B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.

## Description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

In the role of Software Support Engineer, you will play an integral part in Marcom's internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications' usage, replying to users' questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.


## Related Videos

- [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [Branch your database like your code:  How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand)
- [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app)

## Related Articles

- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know)
- [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)