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# IT Production Support Assistant job in Downey

- **Company:** WEST Inc
- **Location:** Downey, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Data Centers, Endevor, Job Control Language (JCL), IBM Mainframe, Control M
- **Published:** September 4, 2026
- **Apply:** https://jobs.diversity.com/career/2282998/it-production-support-assistant

## About the Role

The IT Production Support Assistant will possess knowledge and experience in customer service flexibility interpersonal skills leadership organizational awareness problem solving excellent communication skills, speaking and writing.

This classification requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M. Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool. Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.

A high school diploma or equivalent.



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