> Markdown version of [/jobs/ext/2711952-usa-specialist-technician-technology-support-it-support](https://www.wearedevelopers.com/jobs/ext/2711952-usa-specialist-technician-technology-support-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (USA) Specialist Technician, Technology Support - IT Support - **Company:** Wal-Mart Stores, Inc. - **Location:** New York, NY, United States - **Salary:** $52,000.0 - $99,840.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Microsoft Windows, Web Accessibility, Active Directory, JIRA, Command Prompt, Linux, Microsoft Office, Windows PowerShell, Web Content Accessibility Guidelines, Information Technology, Video Streaming, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.jofdav.com/jobs/59547993-usa-specialist-technician-technology-support-it-support ## About the Role About you: * You have a minimum education level of a High School Diploma. * You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS. * You have 1+ years of related work experience. * You are a self-starter that thrives in a fast-paced, and rapidly evolving environment. * You are a hard-working team player, with a "no task is too small" attitude. * You can explain technical issues to non-technical users. * You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis. * At least 1 year of working with ticketing systems like Jira and ServiceNow. * At least 1 year of working with Office 365 Admin Center * At least beginner level understanding of Command Prompt, PowerShell and Terminal. * Solid foundation of Windows and macOS imaging. * Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine. * Understanding of Active Directory tools., part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The hourly wage range for this position is $25.00 - $48.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met., Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. ## Description What you will do: * Support on-boarding of employees in weekly New Hire Orientation meetings. * Collaborate with other technicians to provide rotational weekend support. * Provision PC, Mac, and Linux based hardware for new employees. * Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs. * Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems. * Provide support for Video Conferencing Systems. * Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity. * Oversee inventory and stocking levels for IT assets at your local office. * Coordinate with local office manager for building access and maintaining IT managed office equipment. * Occasional voluntary travel to other offices throughout the U.S. as needed. * Other tasks as assigned by team leadership., As a Walmart Associate, you're eligible to become a Walmart+ member. Enjoy benefits like free store delivery and shipping, fuel savings, and video streaming. Sam's Club associates are eligible for a Club Membership. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Oh S***! 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