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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician I - **Company:** EagleView Technologies - **Location:** Rochester, NY, United States (Remote available) - **Experience:** Starter - **Salary:** $38,501.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Windows Remote Assistance, Software Deployment - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/job/us326d81f26feb39ec2f98868a1d419993/eaa ## About the Role * Minimum 2-3 years of relevant hands-on experience required. * High School Diploma or equivalent * 4-5 days working from office is mandatory and emergency wfh options. * Ability to work in a fast-paced enterprise environment. Preferred Experience: * At least one year of experience in a technology based, customer centric environment * Excellent knowledge and usage of Windows 10, 11, Mac Operating Systems. Knowledge of Microsoft Office 365. * Basic knowledge on Active directory. * Ability to support iPhone, Android or other Smartphones * Familiarity on any Helpdesk ticketing system would be an added advantage. Core Competencies: The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found : * Drive & Follow Through - Takes initiative and turns ideas into action. * Adaptability in Uncertainty - Adjusts quickly and performs through change. * Customer-Centered Mindset - Puts customer needs at the center of decisions. * Judgment & Problem Solving - Makes sound decisions and solves problems effectively. * Role-Specific Expertise - Applies strong functional expertise to deliver results. * Results Accountability - Owns outcomes and delivers on commitments. * Work Prioritization & Execution - Focuses on priorities and delivers on time. ## Description The Help Desk Technician I in the ITSM department supports the infrastructure, stability, and maintenance of our company and ensures the smooth operation of the processes supporting these efforts., * Fundamental understanding of Windows OS and networking basics. * Knowledge of configuring multi-function devices in the office. * Assists with the development of user policies and processes. * Software deployment to end users. * New user creation. * New hire equipment imaging and distribution. * User account unlocks/password resets. * Level 1 Hardware/Software repair & troubleshooting capabilities. * Support of conference room A/V equipment including video conferencing. * Troubleshooting client-side network issues including VPN. * Mobile device assistance. * Ability to assist remote users using various forms of remote assistance technology. * New phone deployment, Level 1 troubleshooting. * Distribution List membership maintenance. * Monitoring of the IT support line to ensure any messages are answered in a timely fashion. * Follow strict helpdesk SLA's to ensure a positive experience for the end user when interacting with IT department. * Friendly demeanor and understanding nature towards the issues of others. * Able to relay information to non-technological people in a manner they can understand. * Able to work with equipment weighing up to 60 pounds. * Other duties as assigned. ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)