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# Computer Equipment Support Operations II

- **Company:** Alaka`ina Foundation
- **Location:** Newport News, VA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $58,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Cyber Security, Databases, System Configuration, Local Area Networks, Network Architecture, Network Administration, Remote Access Technology, Automated Data Processing (ADP), Computer Equipment, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=AKIMEKATECH&cws=43&rid=14403

## About the Role

* Individual shall have IAT-II certification (i.e.CCNA Security, Security+ CE, GSEC, GIC SP, S SCP, CySA+**) IAW AR 25-2
 * Bachelor's Degree required; Preferred: Bachelor's degree in Computer Science or IT related field.
 * Windows 10 certification will be required within the first six (6) months of employment., Three (3) years of IT related experience; Preferred: Three (3) years of Computer Equipment Support Operations experience.

REQUIRED CITIZENSHIP AND CLEARANCE:

 * Must be a U.S. Citizen
 * Must have an active Secret security clearance.

## Description

* The individual shall provide desktop support services, respond to, and resolve service requests.
 * The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
 * Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
 * Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system and coordinate as necessary with the customer to resolve the requested work.
 * Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
 * Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
 * The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
 * Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
 * Other duties as assigned by Supervisor.


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