> Markdown version of [/jobs/ext/2712192-sr-developer-platform-engineering](https://www.wearedevelopers.com/jobs/ext/2712192-sr-developer-platform-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Developer, Platform Engineering - **Company:** ALION LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Automation of Tests, Cloud Computing, Configuration Management, JSON, Python (Programming Language), Knowledge Management, Routing, Data Logging, Scripting, Genesys, Integration Tests, Enterprise Integration, Virtual Agents, Restful APIs, Terraform, Natural Language Understanding, Servicenow - **Published:** September 4, 2026 - **Apply:** https://arc.dev/remote-jobs/j/redirect/phf5ij57j0 ## About the Role * 3+ years of experience developing or supporting CCaaS/contact center or automation solutions. * Understanding of basic AI/NLU concepts and conversational design principles. * Familiarity with REST APIs, JSON, and integration development. * Proficiency in at least one scripting language (Python, JavaScript, or equivalent) for API automation and integration testing. * Exposure to ServiceNow or other workflow automation tools. * Familiarity with monitoring or logging tools for troubleshooting platform and integration issues. * Strong problem-solving ability and willingness to learn new technologies quickly. * Effective communication and collaboration in a remote, global team environment. Desirable Skills * Hands-on experience with CX-as-Code and Terraform for Genesys Cloud configuration management and CI/CD pipelines. * Genesys Cloud certification (CX Cloud Developer Associate or equivalent). * Experience with agile teams and sprint-based software delivery. * Familiarity with Genesys Cloud AI features including Agent Copilot, knowledge management, and predictive routing. ## Description * Develop and maintain Genesys Cloud Architect flows, Bot Flows, and Workflows supporting automation and self-service. * Build and administer core platform configurations including Divisions, queues, routing profiles, wrap-up codes, and user and role management. * Build Data Actions and ServiceNow integrations or workflow automation to streamline internal processes. * Support implementation of Agentic AI and conversational features, including knowledge surfacing, summarization, and routing logic. * Troubleshoot and administer Genesys Cloud corporate instance and provide fixes for incidents. * Test and validate automation deployments to ensure accuracy and performance. * Monitor platform health and interact with observability and logging tools to investigate flow and integration failures. * Document configurations, changes, and troubleshooting steps for knowledge reuse. * Work under the guidance of senior developers and the manager to deliver sprint-based backlog items. * Participate in daily standups, reviews, and retrospectives to ensure aligned progress. * Proactively learn and apply Genesys Cloud capabilities to expand automation coverage., * Our Talent Acquisition team reviews your application with the hiring team. * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. ## Related Videos - [The Future of Developer Experience with GenAI: Driving Engineering Excellence](https://www.wearedevelopers.com/videos/1107-the-future-of-developer-experience-with-genai-driving-engineering-excellence) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [AI-Augmented DevOps with Platform Engineering](https://www.wearedevelopers.com/videos/1614-ai-augmented-devops-with-platform-engineering) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)