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# Implementation Manager

- **Company:** Broccoli AI
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/implementation-manager-broccoli-ai-8138929

## About the Role

* Have 3+ years in onboarding, customer success, or technical implementation-ideally at a fast-paced SaaS, automation, or AI company.
 * Are a strong communicator who can make AI and technical concepts simple for non-technical users.
 * Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
 * Thrive in ambiguity and speed-you move fast, solve problems proactively, and help define how we scale.

## Description

As an Implementation Manager at Broccoli, you'll own the onboarding experience for new customers-from setup to success. You'll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.

This is a hands-on, high-impact role where you'll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.

Your Core Responsibilities

 * Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
 * Customize prompt flows and voice logic to match each business's tone, processes, and goals.
 * Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
 * Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30-60 days.
 * Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.


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