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# Implementation Specialist

- **Company:** Rapid7
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software as a Service, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Windows Servers, Security Information and Event Management, TCP/IP, Software Vulnerability Management, Computer Network Technologies
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/implementation-specialist-x4v-rapid7-llc-9738050

## About the Role

* 2+ years of experience in a customer facing technical role, such as implementation, sales engineering, product support, or technical account management
 * Familiarity with software (SaaS) or cybersecurity technologies like SIEM, ASM, Vulnerability Management, or SOAR is essential for success in this role
 * Working knowledge of project management principles and methodologies
 * A passion for technology, paired with the ability to quickly master new software ecosystems and adapt to evolving product features
 * Hands on experience with basic software configuration, system environments, or standard report and dashboard creation is highly preferred
 * A foundational understanding of network technologies and protocols (e.g., DHCP, TCP/IP, DNS, HTTP)
 * Familiarity with Microsoft Windows Server, Linux, and/or macOS operating systems
 * Excellent verbal and written communication skills, including the ability to explain technical details clearly to non-technical users
 * A versatile team player who can operate independently while collaborating across internal and external stakeholders to achieve shared goals
 * Proven organizational and time management capabilities
 * A proactive approach to navigating technical obstacles, combined with a focused commitment to project execution and customer success.
 * Ability to work during US and/or EMEA business hours

## Description

The Implementation Specialist is a hybrid role blending the essential elements of technical implementation and project coordination. In this role, you will be the primary point of contact for our customers' onboarding projects, ensuring a smooth transition from the sales cycle to steady state delivery via a successful technical implementation. This is an ideal role for an execution focused professional who loves technical problem solving but also thrives in customer facing coordination and communication., * Serve as the primary point of contact for customers during their onboarding journey, ensuring a seamless transition from the sales cycle to steady state delivery

 * Manage standard implementation timelines, track project milestones, and ensure deliverables are met within scope and on time
 * Accelerate initial time-to-value for our customers by promptly initiating the onboarding project kickoff and driving foundational technical installation and configuration
 * Engage cross-functional internal teams, partners, and subcontractors to coordinate project dependencies and drive successful implementation execution
 * Perform standard software installation and configuration to align with the customer's environment and business requirements
 * Guide customers through technical implementation prerequisites and offer best practice advice on product setup
 * Conduct foundational validation testing to ensure the product functions correctly; troubleshoot basic setup issues and escalate complex technical blockers when necessary
 * Maintain accurate customer implementation records and configuration notes, as well as ensure diligent case management tracking
 * Gather customer feedback, identify improvements, and contribute to the continuous enhancement of implementation procedures
 * Provide input into Rapid7 product development based on direct customer discussions and implementation observations


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