> Markdown version of [/jobs/ext/2712362-it-operations-technician](https://www.wearedevelopers.com/jobs/ext/2712362-it-operations-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Technician - **Company:** TINE INC. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $115,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Information Technology Operations, Information Technology, Slack, Gsuite - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-it-operations-technician-tines-9007340 ## About the Role * 8-12 years of IT Operations experience, or equivalent experience demonstrating senior-level technical breadth, judgment, and ownership. * Advanced administration experience with several enterprise platforms, such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, an identity provider, or a mobile device management platform. * Enterprise Microsoft 365 administration experience. Experience with GCC High or another regulated government cloud environment is preferred. * Experience leading root-cause analysis and implementing scalable technical or process improvements. * Experience acting as a technical escalation point and mentoring or coaching other IT professionals. * Strong judgment when balancing employee experience, security, reliability, speed, and business impact. * Having an automation mindset is essential. You need to identify the right opportunities for automation. It's also important to think about security, reliability, scalability, and maintainability. ## Description Tines is looking for a Senior IT Operations Technician to join our global IT team. This is a senior individual contributor role. The candidate should be able to tackle complex operational issues on their own. They will manage enterprise platforms, support our growing federal environment, and mentor the wider IT Operations team. The candidate will also be a point of escalation for more complex issues. You'll balance day-to-day operational support with project ownership, process improvement, and automation. Because we're a growing team, you'll work across a broad technology environment rather than within a narrowly defined platform or support specialty. This is a remote US role open to candidates in the Pacific Time Zone, as this role will provide broader coverage for employees across US time zones and improve working overlap with colleagues in Australia. You'll report to our IT Manager, who is based in the Eastern Time Zone. What you'll be doing: * Provide expert IT Operations support to employees across a globally distributed organization. * Take charge of complex operational issues. Investigate these issues and find resolutions. You will need to consider the employee experience, security, reliability, and business impact. * Mentor and coach other members of the IT Operations team. Help them troubleshoot and examine root causes. Assist with documentation and making operational decisions. * Support employees and IT services in our federal environment. This includes administering Microsoft 365 Government Community Cloud High (GCC High). You will also troubleshoot issues and create support documentation. * Partner with Security and other teams to support the operational, security, and compliance requirements of our federal environment. * Lead root-cause analysis for recurring or high-impact operational issues and turn findings into scalable technical or process improvements. * Surface operational risks, recurring issues, and improvement opportunities to IT executive team. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [GitOps for the people](https://www.wearedevelopers.com/videos/815-gitops-for-the-people) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)