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# L2 Systems Analyst

- **Company:** TAS
- **Location:** Dallas, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Bash Shell, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Linux System Administration, Linux Servers, Microsoft Software, Windows Servers, Nagios, Networking Basics, Windows PowerShell, Runbook, TCP/IP, Virtualization Technology, Scripting, Cloud Platform System, Firewalls (Computer Science), Information Technology, SolarWinds (Software), Patch Management, Vmware
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/l2-systems-analyst-tas-energy-inc-9717264

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
 * 3-5 years of experience in IT support, systems administration, or related role.
 * Strong knowledge of:
 + Windows Server and/or Linux environments
 + Active Directory, DNS, DHCP
 + Microsoft 365 administration
 + Virtualization technologies (VMware / Hyper-V)
 + Basic networking concepts (TCP/IP, VPN, firewalls)
 * Experience with ticketing systems and ITSM frameworks (ITIL preferred).
 * Strong troubleshooting and analytical skills.
 * Excellent written and verbal communication skills., * Experience with cloud platforms (Azure, AWS, or GCP).
 * Familiarity with scripting (PowerShell, Bash).
 * Experience with monitoring tools (e.g., SolarWinds, Nagios).
 * ITIL Foundation certification.
 * Relevant certifications (Microsoft, CompTIA, VMware).

## Description

* Provide Level 2 technical support for enterprise systems, applications, and infrastructure.
 * Investigate, diagnose, and resolve escalated incidents from L1 support.
 * Perform root cause analysis and document findings.
 * Monitor system performance, availability, and capacity.
 * Maintain and support Windows/Linux servers and cloud environments.
 * Manage user access, permissions, and identity services (e.g., Active Directory).
 * Support patch management, system upgrades, and change management activities.
 * Collaborate with vendors and third-party providers for issue resolution.
 * Create and maintain technical documentation, runbooks, and knowledge base articles.
 * Participate in on-call rotation and incident response when required.
 * Ensure compliance with IT policies, security standards, and regulatory requirements.


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