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# Implementation Manager

- **Company:** ONE STOP COLLECTIBLE CORP
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $100,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Asana, Software as a Service, Microsoft OneNote, Salesforce.Com
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/implementation-manager-bobyard-9719602

## About the Role

* 2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time
 * Hands-on comfort configuring a software product yourself - you don't wait on someone else to click the buttons
 * You've personally run live training sessions for non-technical or field-based users
 * A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers
 * Sharp, structured written communication - your handoff docs are why a CSM never has to re-ask a question
 * Comfortable owning 10+ concurrent launches without dropping details
 * Genuinely energized by construction, trades, or other real-world industries

Nice to Have

 * Experience in vertical SaaS or construction tech
 * Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
 * Experience building an onboarding playbook from scratch at an early-stage company
 * Bilingual (Spanish or otherwise) - useful with field crews

## Description

* Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo
 * Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
 * Run reinforcement sessions and office hours that catch stragglers before they quietly churn
 * Chase blockers down with Customer Success and Product until they're actually resolved, not just logged
 * Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold
 * Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on


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