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# Product Support Specialist

- **Company:** Arr's Corporation
- **Location:** Austin, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $75,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Zendesk
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/product-support-specialist-fyxer-com-8782607

## About the Role

* 5+ years in customer or technical support, within a B2B SaaS environment
 * Strong written and verbal communication skills
 * Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
 * Curious, coachable, and driven to exceed goals
 * Startup-ready: adaptable, fast-moving, and hands-on
 * Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
 * A genuine opinion and interest in AI and the future of work

## Description

* Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
 * Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
 * Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
 * Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
 * Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

What Success Looks Like

 * You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
 * You actively use AI in your workflow - you have opinions on what works, what doesn't and where it's heading
 * You consistently resolve complex technical issues with confidence and speed
 * You proactively refine key support processes
 * You're a trusted cross-functional partner who people actively seek out
 * You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters, * The Evidence: Ranked 7th in Andreessen Horowitz's list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.
 * The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
 * Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.


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