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# Production Support Analyst

- **Company:** UZURV LLC
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Configuration Access Protocols, Application Testing, Business Software, Databases, Standard Sql, Application Data, Software Deployment, Web Applications, Enterprise Software Applications, System Availability, Information Technology, Zendesk
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/production-support-analyst-uzurv-9813919

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field (or equivalent work experience).
 * 2-5 years of experience supporting enterprise applications in a production or operational support environment.
 * Experience troubleshooting web applications, APIs, or enterprise software.
 * Working knowledge of SQL or similar for querying and validating application data is a must.
 * Experience using ticketing platforms such as ZenDesk.
 * Strong analytical, organizational, and problem-solving skills.
 * Excellent verbal and written communication skills.

## Description

As a Production Support Analyst, you will provide operational and technical support for critical business applications. You will serve as a key liaison between business users, development teams, infrastructure, and vendors to ensure timely incident resolution and continuous service improvement.

To be successful at UZURV, you will:

Production Operations

 * Monitor production applications, interfaces, and batch processes to ensure system availability and performance.
 * Respond to production incidents, service requests, and system alerts in accordance with established Service Level Agreements (SLAs).
 * Analyze, troubleshoot, and resolve application issues or escalate to appropriate technical teams when necessary.
 * Perform routine health checks and validate successful completion of scheduled jobs and data integrations.
 * Support production deployments and post-release validation activities.
 * Perform application configuration changes and solve configuration issues.
 * Troubleshoot API integration issues.
 * Be a part of an on-call rotation for emergency support.

Incident & Problem Management

 * Record, prioritize, and manage incidents.
 * Perform initial diagnosis of application, data, and integration issues.
 * Coordinate with development, infrastructure, database, and vendor teams to resolve complex problems.
 * Conduct root cause analysis and document findings for recurring issues.
 * Participate in post-incident reviews and implement preventive measures.

Continuous Improvement

 * Identify opportunities to automate manual support processes.
 * Assist with application testing following production fixes and deployments.
 * Maintain production support procedures, runbooks, and operational documentation.


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