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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Account Manager - API Platform - **Company:** NEXHEALTH, INC. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $150,000.0 - $200,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software as a Service, Programming Tools, Production Code, Api Design - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-account-manager-api-platform-nexhealth-company-8301537 ## About the Role * 4+ years in an account management, customer success, or solutions engineering role at a SaaS or API-first company, with demonstrated ownership of expansion revenue. * A track record of growing accounts, not just renewing them. You have a clear understanding of what drove NRR in your prior roles and how you contributed to it. * Technical fluency with APIs and developer workflows. You do not need to write production code, but you need to understand how customers integrate, where integrations break, and what good looks like. * Experience navigating multi-stakeholder accounts. In health-tech, the economic buyer, the technical owner, and the day-to-day user are rarely the same person. * Commercial orientation. You are not in this role to manage relationships. You are in it to grow them. * CRM discipline and comfort with data. You track your book rigorously and you can build a credible expansion forecast., * Prior experience in health-tech, developer tools, or API platforms. * Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management. * Experience in a customer-facing role at a company building its GTM function. ## Description * Surface expansion-blocking issues and resolve them. Churn starts before it shows up in the data. You identify accounts where usage has plateaued, engagement has dropped, or a technical blocker is preventing growth, and you act before it becomes a loss. * Manage a named account portfolio. You own a defined set of active customers. You know their integration depth, their business model, their growth plans, and the decision-makers on their team. * Run regular business reviews. Structured check-ins that cover usage trends, expansion opportunities, and roadmap alignment. These are revenue conversations with a technical backbone. * Build and execute expansion plans by account. For each account, you maintain a view of current ARR, potential ARR, and the specific actions required to close the gap. * Work closely with Engineering and Solutions Engineering on complex technical questions. When a customer needs architectural guidance, you facilitate it. You stay in the commercial driver's seat. * Coordinate handoffs with the sales team. When an existing customer has a need that looks like a new logo opportunity (a subsidiary, a new product line, a partnership), you connect the right people. * Keep the CRM current and the forecast accurate. Expansion pipeline, renewal risk, and account health are tracked and reported. The business makes investment decisions based on what you report. How You'll Work * You are the continuity in the customer relationship. Sales closes the initial deal. You own everything after that, including the next three. * You operate at the intersection of commercial and technical. You are not an engineer, but you are fluent enough to have a real conversation about an API integration, a webhook architecture, or a production issue. You know when to bring in deeper technical resources and how to translate between them and the customer. * You work proactively, not reactively. Expansion does not happen because customers ask for it. It happens because you identified the opportunity, built the case, and ran the conversation. * You build, not just manage. The playbook for technical account management in this business does not fully exist yet. You will help define what good looks like., When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers. * Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. * Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses. * Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication. * Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster. * Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions. ## Related Videos - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Designing the Future of Human<>Agent Collaboration](https://www.wearedevelopers.com/videos/1447-designing-the-future-of-human-agent-collaboration) - [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward) - [How to Monetize Your APIs](https://www.wearedevelopers.com/videos/749-how-to-monetize-your-apis) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Dirty Tests And How To Clean Them](https://www.wearedevelopers.com/videos/515-dirty-tests-and-how-to-clean-them) ## Related Articles - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)