> Markdown version of [/jobs/ext/2713321-escalation-engineer](https://www.wearedevelopers.com/jobs/ext/2713321-escalation-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Escalation Engineer - **Company:** Varonis (nasdaq: Vrns) - **Location:** Morrisville, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), PHP (Programming Language), Artificial Intelligence, Amazon Web Services, Microsoft Azure, Software as a Service, Cloud Engineering, Databases, Distributed Systems, Python (Programming Language), PostgreSQL, Enterprise Messaging Systems, MongoDB, MySQL, NoSQL, OAuth, RabbitMQ, Redis, JSON Web Token, Datadog, Google Cloud, Grafana, Fastapi, Kotlin, AngularJS, Kubernetes, Information Technology, Apache Kafka, Api Gateway, Objective C++, Restful APIs, Docker, Microservices - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/software-escalation-engineer-python-varonis-7948531 ## About the Role * B.Sc. in Computer Science or equivalent from known university. * Minimum of 3 years of experience in developing Enterprise-level Python Applications. * Experience working with cloud-native architectures and distributed systems. * Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices - Advantage. * Knowledge of IT Fundamentals (Networking / Security / Storage). * Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways). * Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis). * Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) - Advantage. * Knowledge of multi-tenant SaaS architectures - Advantage. * Familiarity with infrastructure as code and monitoring/observability tools. * Hands-on experience with AI projects and applications. * Fluent English (written and verbal). * Advantageous, not required: + Familiarity with additional languages (PHP, Angular/JS, Swift/Objective-C, Kotlin/Java). + Previous customer-facing technical positions. + Provide training and support to internal teams. + Familiarity with Datadog. ## Description The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support. The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams., * Act as the technical point of contact for customer-impacting issues. * Investigate and resolve issues in Python services. * Analyze behavior across services, databases, messaging, and infrastructure. * Perform testing on UI and performance. * Drive root cause analysis in collaboration with engineering and infrastructure teams. * Provide training and technical guidance to internal teams. ## Related Videos - [Leveraging Real time data in FSIs](https://www.wearedevelopers.com/videos/806-leveraging-real-time-data-in-fsis) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)