> Markdown version of [/jobs/ext/2713401-servicenow-support-analyst](https://www.wearedevelopers.com/jobs/ext/2713401-servicenow-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Support Analyst - **Company:** The State Of North Carolina - **Location:** Raleigh, NC, United States - **Experience:** Expert - **Salary:** $70,528.0 - $94,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Document Management Systems, Integrated Development Environments, Scrum Methodology, Software Engineering, Software Requirements Analysis, Information Technology, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/job/us899a4c95fca6784c0ba35e79ecbd62b4/eaa ## About the Role Knowledge Skills and Abilities/Management Preferences * Ability to lead and facilitate meetings to solicit and gather requirements with members of cross-divisional work groups; maintain positive and productive relationships with customers, peers, and superiors. * Ability to assist with analyzing current processes, improvements, and procedures that create future configurations which lead to gains in efficiency and cost savings. * Experience working with the agile methodology as it relates to software development. * Experience as a Scrum Master in a software development environment developing user stories and grooming, reviewing backlogs, facilitating planning sessions and conducting sprint reviews. * Minimum 2 years experience as an analyst performing use case development, requirements definition, and high level solution design., Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in business administration, computer science, or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and two years of related experience; or High School or GED and four years of related experience; or an equivalent combination of education and experience. ## Description Description of Work ***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING*** The North Carolina Department of Revenue is recruiting for a ServiceNow Support Analyst. This position is responsible and accountable for defining and documenting requirements and solution designs for HR related services on ServiceNow and the agency's document management system, Hyland OnBase, using agile methodology. The ServiceNow Support Analyst will perform analysis including business objectives and process review, functional requirements, design, and testing. The artifacts to be developed must be accurate and detailed documents according to standard templates, using natural language. This position will work closely with HR staff, HR Liaisons/Business Partners, as well as other staff across the agency and is required to have an understanding of the business functions and technology components of the North Carolina Department of Revenue., Board Certified Behavior Analyst - Guaranteed Bonus PLUS $25K Sign On!! - No Weekends - Flexible Scheduling- Capped Caseload - Incredible Benefits! This Jobot Job is hosted by: L… + 18 days ago, Board Certified Behavior Analyst - Guaranteed Bonus PLUS $25K Sign On!! - No Weekends - Flexible Scheduling- Capped Caseload - Incredible Benefits! This Jobot Job is hosted by: L… + 18 days ago + ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)