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# IT Service Desk Professional

- **Company:** Tranzeal, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Microsoft Software
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/9355ee31-7446-431d-a16b-b4e553823803

## About the Role

* 3+ years of IT support or related experience (or certifications in lieu of education)
 * Knowledge of IT troubleshooting and installations
 * Strong customer service and phone etiquette
 * Excellent documentation and communication skills
 * Ability to work independently and in team environments
 * Flexibility for off-hours coverage

## Description

Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership., * Troubleshoot computer, printer, network, and Microsoft product issues

 * Support healthcare/clinical applications
 * Log incidents, document solutions, and maintain knowledgebase updates
 * Escalate complex issues to appropriate support teams
 * Communicate status updates and ensure customer satisfaction
 * Provide on-call support, including evenings/weekends as scheduled
 * Identify trends and report recurring issues
 * Assist with additional Service Desk projects as needed


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