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# Oracle Service Cloud (Functional) Consultant

- **Company:** Techneptune Consulting Inc
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Oracle (Applications), Cloud Services, Enterprise Software Applications
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/0c629d88-6101-4810-9daa-8ccf4df42cc0

## About the Role

Certification: Oracle B2C Service (Service Cloud) Implementation Professional (Preferred)

## Description

* Configure case management, workflows, business rules, and knowledge management.
 * Conduct workshops, fit-gap assessments, and solution demonstrations.
 * Develop functional specifications and business process documentation.
 * Support Service Cloud integrations with OFS and enterprise applications.
 * Lead functional testing and user acceptance activities.
 * Facilitate training and change management sessions.
 * Collaborate closely with business and technical teams.
 * Ensure alignment with JDI customer service transformation goals.


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