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# IT Onsite Technician

- **Company:** Hemmersbach Gmbh & Co
- **Location:** Port Allen, United States
- **Salary:** $45,760.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Microsoft Office, System Center Configuration Manager, Office Suite, Microsoft SharePoint, Software Deployment, Microsoft Onedrive, Laptops, Servicenow, Windows Client
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/76812d15-b240-4e27-bb9a-9ad4d5197092

## About the Role

* Troubleshooting knowledge of desktops, laptops, mobile devices, printers, scanners, telephony, and network-connected equipment.
 * Working knowledge of Windows 10/11, Microsoft 365, Active Directory, Office applications, SharePoint, OneDrive, and Exchange.
 * Experience with SCCM or similar tools for imaging, patching, software deployment, and device refresh activities.
 * Experience using ServiceNow or another IT service-management and ticketing platform.
 * Knowledge of standard incident-management, service-request, escalation, and SLA procedures.

## Description

* Full-time onsite technical support for desktops, laptops, network-connected equipment, telephony, printers, scanners, and mobile devices.
 * Troubleshoot Windows 10/11, Microsoft 365, Active Directory, Microsoft Office, SharePoint, OneDrive, Exchange, and related workplace technologies.
 * Perform device imaging, patching, pre-staging, deployment, and hardware refresh activities using SCCM or similar endpoint-management tools.
 * Support hardware installations, user data backups, desktop and laptop replacements, equipment moves, and walk-in IT support.
 * Provide support for audiovisual and video-conferencing equipment, as well as Android and iOS devices.
 * Manage incidents and service requests through ServiceNow or a comparable ticketing platform.
 * Document troubleshooting activities, resolutions, and asset information accurately.
 * Prioritize requests and meet established SLA and service-quality targets.
 * Communicate effectively with both technical and non-technical users.


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