> Markdown version of [/jobs/ext/2713466-technical-services-support-specialist](https://www.wearedevelopers.com/jobs/ext/2713466-technical-services-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Support Specialist - **Company:** Tyler Technologies - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** HTML, Data Analysis, Software Applications, Relational Databases, Database Schema, Database Storage Structures, Programming Tools, SQL Databases, Extensible Markup Language (XML), Extensible Stylesheet Language (XSL), Information Technology - **Published:** September 4, 2026 - **Apply:** https://www.dice.com/job-detail/e27087f9-407e-4608-9e24-4372bc77bbdd ## About the Role * Strong desire to work with a team that has common goals * Passion for helping clients and building rapport * Desire to work in a fast-paced environment where every day offers diverse questions * Aptitude for problem solving and thinking out-of-the-box., * Bachelor's degree in computer science, MIS, or equivalent experience. * 1 - 2 years of experience of relevant experience * Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. * Experience working with relational databases or SQL preferred. * Experience working with HTML, XSL, XML, and related technologies preferred. * Excellent interpersonal and communication skills. * Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. * Strong analytical and problem solving skills. * Ability to work independently and in a team environment. * Demonstrate ability to maintain a positive, professional attitude. * Finance or Accounting knowledge or experience helpful, but not required. ## Description The Technical Services Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Technical Services Support Specialist is expected to continually grow and expand knowledge of the product. This position is 8am - 5pm EDT with a work arrangement of in-office Tuesday through Thursday and remote Monday and Friday. * Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications. * Uses and programs SQL to resolve basic to moderate issues. * Documents and records all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. * Manages open calls by identifying and prioritizing issues according to published policies. * Escalates to senior team member or department member if situation is beyond ability and additional assistance is needed. * Identifies and meets service measurements and metrics on a daily, weekly, monthly and quarterly basis. * Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications. * May contribute to company knowledge library. * May conduct training for end-users, virtual or in-person * May participate in User Group meetings and activities. * Follows documented Tyler Technologies policies and procedures. * Performs other duties as assigned. * Ability to travel ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [How to kill JavaScript from your Stack with HTMX and Kotlin](https://www.wearedevelopers.com/videos/1427-how-to-kill-javascript-from-your-stack-with-htmx-and-kotlin) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)