> Markdown version of [/jobs/ext/2713470-it-help-desk](https://www.wearedevelopers.com/jobs/ext/2713470-it-help-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk - **Company:** Wachter, Inc. - **Location:** Lowell, AR, United States - **Salary:** $50,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Linux, Issue Tracking Systems, Microsoft Software, Red Hat Enterprise Linux, Software Engineering, Windows Desktop, ServiceNow IT Service Management, Office365, Cisco, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/job/us04d5f431f7620a66e5c961b38a393087/eaa ## About the Role If you have a knack for independent problem-solving and a solid background in corporate IT-especially with Microsoft 365 and ticketing systems like ServiceNow-we'd love to meet you., * Proven experience in IT support, preferably in a corporate environment. * Strong knowledge of Windows, MacOS, and Linux operating systems. * Proficiency with installing Microsoft 365 applications and troubleshooting. * Experience with printers, mobile phones, and other office technology. * Familiarity with IT ticketing systems (ServiceNow experience is a plus). * Excellent problem-solving skills and ability to work independently. * Strong communication skills and customer service orientation. * Must be able to occasionally lift up to 50 pounds. * Occasional after-hours work may be required. * Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.). ## Description In this role, you'll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you're resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service., * Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices. * Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms. * Assist users with cloud based and locally installed applications such as Microsoft 365 applications. * Manage ticket queue and resolve service tickets in a timely manner. * Collaborate with the larger IT team and stakeholders for escalations and issue resolution. * Ensure IT policies and best practices are followed. * Perform routine maintenance and updates on IT equipment. * Maintain accurate records of IT assets and support activities., As the General Manager, you are the heartbeat of your store - responsible for leading operations, inspiring your team, and ensuring that every Guest experience reflects the Global … + 2 days ago, As the General Manager, you are the heartbeat of your store - responsible for leading operations, inspiring your team, and ensuring that every Guest experience reflects the Global … + 2 days ago + ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)