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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Engineer - **Company:** Eversoft Technologies LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Cloud Computing, Static Program Analysis, Computer Programming, Computer Engineering, Continuous Integration, Software Debugging, Linux, DevOps, Device Drivers, Distributed Systems, Linux on Embedded Systems, Embedded Software, Python (Programming Language), Knowledge Management, Linux Kernel, Multicasting, Network Diagnostics, Routing, OpenStack, Real-Time Operating Systems, Powerpc, Reduced Instruction Set Computing, Software Engineering, TCP/IP, Virtualization Technology, VxWorks, Cloud Platform System, Spring Cloud, Containerization, Kubernetes, Information Technology, Docker - **Published:** September 4, 2026 - **Apply:** https://www.dice.com/job-detail/b0e035ab-2c63-4e2a-9c52-a632d71cf0fb ## About the Role * VxWorks RTOS * Wind River Linux * Embedded Linux * Linux Kernel concepts * Device Drivers * Board Support Packages (BSP) * RTOS troubleshooting * Experience with ARM, Intel, PowerPC, or RISC-V architectures Programming & Debugging * Strong C / C++ programming experience * Python * Software debugging and code analysis * Rust is a plus Cloud, Containers & Virtualization * Kubernetes * Docker / Container technologies * OpenStack * Virtualization technologies * Cloud-native applications * CI/CD and DevOps practices Networking * TCP/IP * Routing * Multicast * Network diagnostics * Distributed systems troubleshooting Technical Support * Advanced Technical Support * Customer-facing technical support * Incident Management * Escalation Management * Root Cause Analysis * Defect Tracking * Technical Documentation * Knowledge Management * Customer Communication, * Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field. * 8-12+ years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies. * 3-5+ years of customer-facing technical support experience. * Proven ability to troubleshoot complex software and system-level issues. * Experience working directly with enterprise customers and technical stakeholders. * Experience collaborating with software engineering and product development organizations. * Strong written and verbal communication skills., * Experience supporting Wind River products. * Experience with Wind River Cloud Platform (WRCP). * Experience with Helix Virtualization Platform (HVP). * Experience with Wind River Simics. * Experience with Wind River Linux. * Strong OpenStack and Kubernetes deployment experience. * Experience supporting customers in aerospace, defense, telecommunications, industrial, or embedded software environments. * Previous experience as a Premium Support Engineer, Technical Account Engineer, or similar customer-facing technical resource. ## Description * Provide advanced technical support for Wind River products and technologies. * Troubleshoot and resolve complex software and system-level customer issues. * Manage technical incidents, escalations, and defect investigations. * Analyze system logs, diagnostics, configurations, and product interactions. * Reproduce customer issues and environments to identify root causes. * Perform detailed Root Cause Analysis (RCA) across operating systems, hardware, networking, virtualization, and cloud environments. * Develop technical solutions, workarounds, and remediation recommendations. * Collaborate with Product Engineering, Customer Experience, Professional Services, and Support teams. * Provide timely technical updates and serve as a trusted technical advisor to customers. * Create and maintain technical documentation and knowledge base articles. * Mentor junior support engineers and share technical best practices. * Support technical projects, onboarding, knowledge transfer, and continuous improvement initiatives. ## Related Videos - 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