> Markdown version of [/jobs/ext/2713498-help-desk-representative](https://www.wearedevelopers.com/jobs/ext/2713498-help-desk-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help desk Representative - **Company:** Little Caesar Enterprises, Inc. - **Location:** United States - **Contract:** Franchise - **Skills:** Customer Interaction Management (Software), Data Logging, Software Troubleshooting, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.dice.com/job-detail/563ce35d-c785-4629-9534-c04b29ebc422 ## About the Role * Customer-focused approach with a commitment to delivering high-quality support experiences. * Ability to communicate technical information clearly to non-technical users. * Strong listening, questioning, and follow-up skills. * Ability to remain professional when assisting frustrated or difficult customers. * Effective collaboration with teammates, store personnel, franchisees, and business partners. * Strong organizational skills with the ability to prioritize multiple competing tasks. * Adaptability and responsiveness in a fast-paced support environment. * Sound judgment regarding issue escalation and resolution ownership. Required Knowledge, Skills and Abilities: * High school diploma, GED, or equivalent. * Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment. * Ability to work assigned schedules that may include evenings, weekends, holidays, or other business-required shifts. Preferred Qualifications: * Knowledge of or experience using call center software and contact center technologies. * Experience using ServiceNow or a similar incident management platform. * Experience supporting point-of-sale (POS) systems. * Experience supporting restaurant, retail, franchise, hospitality, or delivery service operations. * Experience providing technical support in a high-volume support environment. ## Description Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS products, associated peripherals, and third-party delivery service platforms used by corporate and franchisee stores globally. This role is responsible for logging and responding to support requests, identifying and diagnosing issues, resolving routine problems, and escalating more complex incidents when appropriate. The position serves as part of a team that provides support to stores, franchisees, and delivery service partners., * Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms. * Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible. * Escalate unresolved or complex issues to appropriate support resources. * Provide application and system support to end users. * Follow up with customers to confirm issue resolution and satisfaction. * Deliver support via phone, email, and other approved communication channels. * Provide instruction and support regarding Caesar Vision peripherals and delivery service-related products. * Document support requests and resolutions within the ServiceNow call tracking system. * Identify and report issue trends to leadership. * Support operational schedules that may include evenings, weekends, holidays, or 24x7 support coverage for international locations. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [The AI-Ready Stack: Rethinking the Engineering Org of the Future](https://www.wearedevelopers.com/videos/1706-the-ai-ready-stack-rethinking-the-engineering-org-of-the-future) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)