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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # LEGISLATIVE USER SUPPORT TECHNICIAN - **Company:** State of Arkansas - **Location:** Little Rock, AR, United States - **Experience:** Experienced - **Salary:** $45,392.0 - $98,574.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Business Software, Computer Networks, Issue Tracking Systems, IT Management, Microsoft Operating Systems, Networking Basics, Office Suite, Product Software Implementation Methods, CompTIA Strata - PC Hardware Technology Engineer, Data Processing, Computer Equipment, Information Technology, Laptops - **Published:** September 4, 2026 - **Apply:** https://arcareers.arkansas.gov/talentcommunity/apply/1426549400/?locale=en_US ## About the Role * Bachelor's degree in computer science or a related field from an accredited college or university, OR completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting. * Two (2) years' relevant experience or four (4) years' experience as a Legislative User Support Specialist. * Education, experience, and abilities commensurate with assigned duties and subject matter areas. * Knowledge of Bureau policies and procedures. * Ability to organize workload and set priorities. * Ability to communicate with Bureau Staff, state agency staff, members of the General Assembly, and members of the public. * Knowledge of Microsoft Operating Systems and Office Suites and basic networking. * Knowledge of Apple iOS and iPad devices. * Knowledge of the limitations and use of PC hardware and software. * Knowledge of current telecommunication hardware and software, e.g. smart phones or cell phones and tablet style computer devices. * Knowledge of and ability to learn contemporary business software packages. * Ability to recognize and remove computer malware, spyware, and adware. * Able to complete physically demanding work and to lift and carry heavy objects. * Able to kneel, crouch, or crawl in awkward spaces to repair equipment. * Other job-related education and/or experience may be substituted for all or part of these basic requirements with Bureau or IT leadership's approval. PRODUCTION STANDARDS: * Accurately analyzes and provides technical solutions to computer and other electronic issues. * Adept in communicating with Bureau staff, members of the General Assembly, state agency staff, and members of the public, both verbally and in writing. * Demonstrates proficient time management skills, including the ability to complete work under strict time deadlines. * Maintains high standard of professional ethics and exercises appropriate discretion with confidential matters. * Effectively organizes and monitors the status of projects and workflow. * Works cooperatively at problem solving and assists co-workers with a variety of tasks. ## Description SUMMARY OF POSITION: The Legislative User Support Technician works under the direct supervision of the Legislative Network Administrator. The Legislative User Support Technician is responsible for performing a variety of activities related to computer hardware and software implementation, support and maintenance of the PCs, laptops, and printers for the Bureau and the General Assembly., * Be available to members of the General Assembly and Bureau staff to provide PC Support services, as requested. * Responds to assigned support request tickets and creates new tickets as needed for issue tracking and reporting. * Install and set up Windows-based PCs. * Install, modify, and make minor repairs to PC hardware and software. * Provide technical assistance and training to Bureau staff and the General Assembly. * Follow written technical documentation. * Track and resolve basic network connectivity issues. * Maintain network printers. * Provide basic troubleshooting and diagnosis of computer and electronic related issues, including microphones, sound systems, and video equipment. * Lift and move IT equipment for the Bureau, Senate, House of Representatives, and General Assembly., * Perform other related duties as requested by the Legislative Network Administrator, the BLR Chief Information Technology Officer, and the Director of the Bureau. ## Related Videos - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)