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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Conklin Corporation - **Location:** Miami, FL, United States - **Experience:** Expert - **Salary:** $115,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** 4G (Telecommunication), Communications Protocols, Linux, Microsoft Office, Routing, Network Administration, Network Protocols, Radio-Frequency Identification, Standard Sql, Simple Network Management Protocols, Virtual Local Area Networks, Wireless Access Point, 5G (Telecommunication), Information Technology, Enterprise Integration, Wireless Technologies - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/jobad/us9bcb34e4cc80d066d5c528fc8c7147c4 ## About the Role * Associate or Bachelor's degree in Telecommunications/Electrical Engineering/Physics * Minimum 8-10 years of proven working experience in Technical Support or Field Engineer Roles directly involving the installation, commissioning, and troubleshooting of RF systems. * Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems is highly desirable. * Solid working knowledge of RF systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior. * Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied to network element management and NMS/OSS. * Working knowledge of Linux * US work authorization and residency in the US required * Availability to travel within USA Desired Skills * Experience in using network protocol analyzers and traffic generators * Knowledge of SQL * Knowledge of Network management protocols (SNMP) * Physical layer diagnostic experience * Experience with NMS/OSS systems for wireless or microwave equipment Personal characteristics * Strong problem-solving skills, creativity and attention to detail * Results-oriented, able to articulate the reasoning behind decisions and trade-offs * Flexible, with a strong desire to learn and accept new challenges * Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks * Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision ## Description Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively., We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA. The successful candidate will work directly with hardware & software in both lab and customer-site environments, supporting link commissioning, network integration, and troubleshooting throughout the product lifecycle. Responsibilities * Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to microwave (MW) and millimeter-wave (mmW) systems and related network protocols * Travel to customer sites to supervise the installation, alignment and commissioning of trial systems and train customer engineers to install and operate our wireless solutions * Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices * Collaborate with internal engineering and R&D teams on escalations and product improvement to resolve complex technical challenges and enhance customer service experience * Liaise directly with customer engineering teams to communicate findings and resolutions and prepare technical documentation and reports using Microsoft Office and SQL * Investigating and resolving throughput and performance issues reported on deployed wireless links, Overview: The Sr. Project Engineer role will oversee and execute the project controls and management of a multiple discipline, EPC project focused in the Mining Industry. 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