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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Implementation Manager (Payments) - **Company:** Euna Solutions - **Location:** Hapeville, GA, United States (Remote available) - **Experience:** Expert - **Salary:** $120,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Cloud Computing - **Published:** September 4, 2026 - **Apply:** https://www.careerjet.com/job/us5374433333c40130659f3e2c7d46f561/eaa ## About the Role * 5+ years leading client implementations or projects, ideally in payments, govtech, or SaaS professional services. * A track record running several complex, concurrent projects without losing track of details. * Comfort being the primary client contact and driving schedule/risk conversations without needing to be in the technical weeds. * Strong cross-functional coordination across engineering, hardware, PaymentOps, support, and CSM teams. * Clear, proactive communication: you state specific timelines, flag blockers early, and own risk rather than waiting to be asked. * Experience mentoring or supporting less experienced teammates., * Hands-on experience with bank file transmission (ACH, ICL/check image exchange, wire) or merchant processing (MIDs, card/check/cash). * Experience working with municipal or public sector clients. * PMP or similar project management certification. ## Description Euna Payments is seeking an Sr Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better. As a Sr Implementation Manager, you will be our new customers' primary contact, overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering, configuration of our SaaS products to meet those requirements, carrying out basic project management activities, and ensuring a smooth transition from sales to adoption. You will collaborate closely with cross-functional teams, including sales, product management, customer success, and technical support, to deliver exceptional client experiences and drive customer satisfaction. What You'll Do * Own the client relationship and overall project health for the team's most complex or highest-priority implementations, from kickoff through go-live. * Keep Cloud Coach current daily: timelines, health ratings, client surveys, TTFV, and budget/on-time status. * Lead weekly client status calls: send the agenda 24 hours ahead, surface risks to scope or schedule, document action items with clear owners, and send follow-up notes within 24 hours. * Own the setup and follow-up for technical calls: schedule them, brief the TSS on agenda and context ahead of time, and hold a short debrief afterward to update the timeline, without sitting in on the technical deep dive yourself. * Run weekly project check-ins with your TSS covering timeline, budget, ETCs, and risks, and post a weekly recap in the project's Teams channel. * Coordinate with the Hardware team on kiosk/POS device ordering, testing, shipping, and setup confirmation. * Coordinate with Platform/Development on integration deadlines and prioritization, and track engineering ticket progress and priority. * Facilitate payment processor onboarding with the PaymentOps team, including the processing application and related client questions., We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email or call our office at 1.877.707.7755. 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