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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Systems Incident Management Specialist - **Company:** Digital Federal Credit Union - **Location:** Hillsboro, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JIRA, C++ (Programming Language), Control Objectives for Information and Related Technology (COBIT), Microsoft Office, Scala (Programming Language), SQL Databases, Technical Data Management Systems, Grafana, Information Technology, Pagerduty, Programming Languages - **Published:** September 4, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88230035/1 ## About the Role * Bachelor's degree in information technology, engineering, or a related field or equivalent experience. * At least three years of experience working in IT service management or a similar role. * Strong knowledge of IT service management software, including ITIL and COBIT. * Experience working with IT systems and software such as Jira, PagerDuty, Grafana, Microsoft Office. * Solid knowledge of programming languages, such as SQL, Java, C++, and Scala is desirable * Demonstrated ability to lead teams. * Ability to analyze a high volume of technical data and work in a fast-paced environment. * Strong problem-solving, analytical, and time-management skills * This position requires participation in an on-call rotation, approximately once per month. ## Description This role is responsible for overseeing the incident management process and ensuring that IT services are restored to normal operation as quickly as possible. This role involves managing the lifecycle of incidents, from initiation to resolution, and ensuring that all protocols are diligently followed., Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Oversee the incident and problem management processes and team members involved in resolving incidents and problems. * Respond to reported service incidents, identify the cause, and initiate the incident management process. * Prioritize incidents according to their urgency and impact on the business. * Produce documents outlining incident protocols, such as handling cybersecurity threats or correcting server failures. * Collaborate with the incident management team to ensure all protocols are followed. * Log all incidents and their resolutions to identify recurring malfunctions. * Adjust the incident management process as required to ensure its effectiveness. * Communicate with upper management if major issues are found in the IT system. * Manage incident team members by re-assigning workloads and re-scheduling non-urgent tasks. * Implement, oversee, evolve, and expand, problem and incident management processes and procedures * Incident Reporting * Perform other job-related duties as assigned by Management, All employees are expected to provide service excellence the "First Tech Way" through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of First Tech's culture: * People come first * Do the right thing * Make a difference Bank Secrecy Act (BSA): All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)