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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Identity & Access Management - Global Operations - **Company:** Vanguard - **Location:** Charlotte, NC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), DevOps, Identity and Access Management, Reliability Engineering, Zero Trust Network Access, User Provisioning Software, System Availability - **Published:** September 4, 2026 - **Apply:** https://www.themuse.com/jobs/vanguard/senior-manager-identity-access-management-global-operations ## About the Role * Experience operating IAM services at enterprise scale, including: + Identity lifecycle management + Access provisioning and certifications + Directory services and authentication platforms + Privileged and non-privileged access operations * Understanding control frameworks, operational risk, and audit readiness. Automation & Modern Operations * Proven success driving automation led- operational transformation in complex environments. * Familiarity with DevOps/SRE concepts, infrastructure as code, and API d-riven operations. Leadership & Influence * Demonstrated success leading multiregional- teams, with strong coaching and talent development skills. * Ability to communicate complex operational concepts clearly to executives, engineers, and business partners. * Strong stakeholder management skills with the ability to influence without authority., * 8+ years in IAM, cybersecurity, technology or enterprise technology operations, with 4-6 years in leadership roles. * Track record of leading large-scale operational or service transformation initiatives. ## Description Leadership & Operating Model Transformation * Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard's enterprise risk posture. * Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics. * Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement. * Serve as a visible IAM operations leader in executive, risk, and governance forums-articulating outcomes, risks, and operational maturity. Operational Excellence & Automation * Drive aggressive automation across IAM operational processes, including access provisioning, de-provisioning, lifecycle events, certifications, and exception handling. * Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms. * Partner with IAM engineering teams to ensure operability is designed in, not bolted on-shifting left on reliability, monitoring, and remediation. * Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations. Global Delivery & Service Ownership * Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering. * Lead root cause analysis for operational issues and ensure systemic fixes-not workarounds. * Drive consistency across regional teams while respecting local regulatory, audit, and business requirements. Cross Functional- Partnership * Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows. * Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations. * Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent., * Opportunity to define the future of IAM operations at Vanguard. * High visibility role with direct impact on security, client trust, and business enablement. * Ability to build something enduring-not just run what exists today. * Work alongside senior leaders across cybersecurity and technology on mission critical- initiatives. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Autonomous microservices with event-driven architecture](https://www.wearedevelopers.com/videos/1052-autonomous-microservices-with-event-driven-architecture) - [Staying Safe in the AI Future](https://www.wearedevelopers.com/videos/521-staying-safe-in-the-ai-future) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Events like RSAC Get You CISOs. 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