> Markdown version of [/jobs/ext/2713989-hybrid-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2713989-hybrid-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # hybrid IT Support Specialist - **Company:** INCORPORATED JOINING LTD. - **Location:** Austin, TX, United States - **Experience:** Experienced - **Salary:** $66,560.0 - $87,360.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Microsoft Azure, Bash Shell, Code Review, CompTIA Network+, CompTIA Security+, Information Systems, Databases, System Configuration, Identity and Access Management, IT Management, Internet Protocol, Network Troubleshooting, Microsoft Software, Network Architecture, Network Administration, Windows PowerShell, Azure Active Directory, Reverse Engineering, Microsoft SharePoint, Software Licensing, Scripting, ServiceNow IT Service Management, Microsoft Power Automate, Delivery Pipeline, Peripherals, Os Ticket, Information Technology, User Accounts - **Published:** September 4, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-austin-tx--166f0fe3-e6fc-4078-85c4-6e2e3b155d9c ## About the Role * 3 to 5 years of hands-on technical support, help desk administration, or systems support experience. * Advanced proficiency in Microsoft 365 administration, SharePoint site permissions/architecture, Entra ID, and Teams. * Demonstrated experience selecting, deploying, or managing IT service management (ITSM) and ticketing software. * Proven track record managing hardware deployment pipelines and troubleshooting complex OS and networking issues. * Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. * Ability to work onsite at our Austin, Texas office on scheduled days for hardware provisioning and physical IT management., * Relevant industry certifications (such as Microsoft 365 Certified: Endpoint Administrator Associate, MS-900, CompTIA Network+, or Security+). * Experience creating automated workflows using Microsoft Power Automate or basic scripting (PowerShell, Bash). * Familiarity with Microsoft Copilot integration or AI-assisted IT help desk tools. * Previous experience supporting professional services, legal tech, or intellectual property consulting environments., Analysis Skills, Artificial Intelligence (AI), Audiovisual, Bash Scripting, Benchmarking, Best Practices, Code Reviews, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA Network+, CompTIA Security+, Compensation Management, Consulting, Corporate Law, Cost Control, Customer Support/Service, Ecosystems, Emerging Technology, Hardware Administration, Help Desk, IAM - Information Assurance Management, IP (Internet Protocol), IT Service Management (ITSM), Identify Issues, Incident Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Intellectual Property (IP), Laptop PC, Legal, Litigation, Logistics, Mac Operating System, Maintain Compliance, Management of Information Systems/Technology (MIS), Microsoft Access Database, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows System Administration, Network Administration/Management, Onboarding, Operating Systems, Patent Litigation, Patents, Peripheral Hardware, Portfolio Analysis, Problem Solving Skills, Product Support, Professional Services, Regulatory Compliance, Reverse Engineering, Sales Pipeline, Scripting (Scripting Languages), Semiconductors, Service Level Agreement (SLA), Software License Management, Standard Operating Procedures (SOP), Systems Administration/Management, Technical Analysis, Technical Delivery, Technical Support, Telecommunications, User Account Administration, Windows PowerShell, Witness Testimony, Writing Skills ## Description * Administer user accounts, security groups, and access permissions across Microsoft 365, Entra ID (Azure AD), and SharePoint. * Manage end-to-end hardware lifecycles, including configuring, imaging, deploying, and troubleshooting laptops and peripherals for local and remote employees. * Implement, configure, and maintain a centralized IT ticketing system to establish SLA benchmarks and incident management workflows. * Provide tier 2 technical troubleshooting for Windows and macOS environments, meeting room AV systems, and office network infrastructure. * Author clear standard operating procedures (SOPs), employee-facing troubleshooting guides, and IT onboarding/offboarding workflows. * Monitor endpoint compliance, enforce security best practices, and manage software license allocations. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [JavaScript? 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