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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Knowledge Management Specialist - **Company:** Caci Inc - **Location:** Reston, VA, United States - **Salary:** $109,800.0 - $241,600.0 - **Contract:** Permanent contract - **Skills:** Business Process Management, Collaborative Software, Knowledge Management, Microsoft SharePoint, Data Streaming, Systems Integration, SC Clearance, Servicenow - **Published:** September 4, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9144552/knowledge-management-specialist ## About the Role * Required - * BA/BS + 13 years of relevant experience; equivalencies considered * Active Secret clearance * Extensive experience developing and leading enterprise Knowledge Management (KM) programs, strategies, governance frameworks, and processes within complex IT environments * Demonstrated experience managing the knowledge lifecycle, including creation, validation, approval, publication, maintenance, review, retirement, and continuous improvement of knowledge content * Experience developing and governing Knowledge Base Articles (KBAs), Standard Operating Procedures (SOPs), technical documentation, and self-service content using established standards and templates * Experience implementing ITIL-aligned Knowledge Management practices and integrating KM with Incident, Problem, Change, Service Request, and Service Desk operations * Experience managing enterprise knowledge repositories, collaboration platforms, content management systems, and/or ITSM knowledge platforms * Demonstrated experience developing self-service and user enablement strategies designed to improve knowledge accessibility, reduce support demand, and increase user autonomy * Experience establishing KM metrics and performance measures to assess content quality, utilization, effectiveness, knowledge gaps, and continuous improvement opportunities * Strong stakeholder engagement and communication skills with demonstrated ability to drive knowledge-sharing, governance, adoption, and collaboration across technical and business teams Desired - * Prior experience supporting federal agencies, especially the Department of State * Experience supporting large-scale, geographically dispersed or global enterprise IT environments * Experience with ServiceNow Knowledge Management, SharePoint, or comparable enterprise KM/content management platforms * Familiarity with Federal records management, information governance, and documentation requirements * ITIL, Knowledge-Centered Service (KCS), ServiceNow, or related KM certification ## Description CACI is seeking a Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance., * Provides technical/management leadership for KMP development across global enterprise * Establishes enterprise KBA development strategy conducting semi-annual reviews with stakeholders coordinating updates * Establishes enterprise SOP development strategy aligning with ITIL framework and Department standards * Directs technical documentation strategy maintaining enterprise architecture and data flow documentation * Establishes training and user enablement strategy implementing self-help initiatives to improve user autonomy * Directs KM repository management ensuring compliance with Federal Paperwork Reduction Act integrating with operational tools * Establishes website management strategy ensuring collaboration, content management, records management, and business process management * Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing ## Related Videos - [The Future of Knowledge Retention: AI-Driven HR Transformation](https://www.wearedevelopers.com/videos/100047-the-future-of-knowledge-retention-ai-driven-hr-transformation) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [New AI-Centric SDLC: Rethinking Software Development with Knowledge Graphs](https://www.wearedevelopers.com/videos/1417-new-ai-centric-sdlc-rethinking-software-development-with-knowledge-graphs) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)