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# 3rd Shift NOC Team Lead

- **Company:** Insight Global
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Tivoli Management Framework, Issue Tracking Systems, Computer Network Operations, SolarWinds (Software), Splunk, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.beyondcharlotte.com/job.asp?id=3377282438&tx=TT4845TTD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

3+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role.

 - Strong understanding of telecommunications infrastructure (fiber, transport, IP, voice) - "CCNA level knowledge"

 - Proficient with NOC tools and monitoring platforms (e.g., SolarWinds, Splunk, Netcool).

 - Excellent troubleshooting and analytical skills; ability to remain calm under high pressure.

 - Familiarity with ticketing systems (e.g., ServiceNow, Remedy, MBS/Elements).

 - Effective verbal and written communication skills, especially in shift handovers and incident documentation.

 - Willingness to work the third shift and weekends/holidays as needed.

## Description

The NOC Team Lead (Third Shift) is responsible for overseeing overnight operations of the Network Operations Center. This individual will lead a team of engineers and technicians to ensure optimal network performance, timely incident resolution, and continuous monitoring of all infrastructure and customer-facing services. The Team Lead will act as the first line of escalation for technical and procedural issues and is expected to ensure proper shift turnover and maintain operational excellence.


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