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# Technical Customer Support Specialist

- **Company:** MISSION DRIVEN, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Electronic Medical Records, Zendesk
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/technical-customer-support-specialist-nestmed-8115622

## About the Role

* 3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
 * Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working
 * Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix.
 * Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you've worked with intake, charting, or QA)
 * Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
 * Comfort with fast-changing environments and a bias toward action
 * Familiarity with ticketing softwares like Zendesk, If you're passionate about building high-impact products that solve real-world problems, we'd love to hear from you. Apply today!

## Description

* Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
 * Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
 * Triage and categorize inbound tickets to improve internal response speed and clarity
 * Translate user feedback into actionable insights to improve product usability
 * Collaborate closely with Customer Success to ensure a consistent and proactive support experience, * Mission-driven company improving healthcare documentation at scale
 * Early-stage team with huge ownership opportunities
 * Fast-growing customer base and real-world impact
 * Work closely with product and engineering teams to shape the user experience
 * Remote opportunity, collaborative culture, and meaningful work


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