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# IT Office Support Engineer

- **Company:** Ontra, Inc.
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Wi-Fi Technology, Okta, Software Troubleshooting, Casper Suite, Gsuite
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/it-support-engineer-ontra-9559012

## About the Role

* Experience: 4+ years of hands-on IT or help desk support experience, including hardware and software troubleshooting and ticketing systems.
 * AV and Desktop Support: Experience supporting conference room and AV technology alongside general desktop support, including peripherals, docking stations, and Wi-Fi.
 * Hands-On Versatility: Comfortable handling light physical office tasks, including unpacking shipments, stocking supplies, and light furniture assembly. Requires the ability to regularly lift 25 - 50 pounds.
 * Independence: Able to work independently on-site three days a week while collaborating closely with a fully remote team.
 * Tooling: Experience with Freshservice, 1Password, Okta, Apple device management (MDM/JAMF or similar), Google Workspace, or Zoom/Neat conference systems is a plus.
 * Startup Background: Prior experience at a fast-growing startup or tech company opening or scaling a new office is a plus.

## Description

For this job, we are currently only hiring candidates based in New York City. This role requires in-office presence 3 days per week.

Ontra is seeking an IT Office Support Engineer reporting to our Director, Security & IT Operations.

We're looking for someone excited to be the on-the-ground IT and office presence for our brand-new New York office, keep conference rooms and everyday equipment running smoothly, and free up our fully remote IT Operations team to focus on company-wide systems and strategic initiatives.

If you're a hands-on troubleshooter who thrives working independently on-site, communicates proactively, and brings a customer-service mindset to competing priorities, we'd love to get to know you.

What You'll Do

 * Own On-site IT Support: Serve as the go-to, on-the-ground technical resource for Ontra's New York office, resolving hardware, software, and networking issues as they come up.
 * Keep Conference Rooms Meeting-Ready: Run AV and conference room checks so every meeting and event starts on time without technical hiccups.
 * Set New Hires Up For Success: Prepare desks, equipment, and accounts for incoming employees so they're ready to work from day one.
 * Support Ticket Queue: Triage and resolve in-office and global tickets, supporting remote operations as needed.
 * Keep the Office Running Smoothly: Coordinate with vendors and deliveries, track office inventory and supplies, and handle light facilities tasks to maintain a well-run workspace.
 * Partner Closely With a Remote Team: Collaborate via Slack and ticketing with Ontra's fully remote IT Operations team, escalating and documenting clearly while operating independently on-site.


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