> Markdown version of [/jobs/ext/2714753-support-analyst](https://www.wearedevelopers.com/jobs/ext/2714753-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # support analyst - **Company:** POINTCLICKCARE - **Location:** United States (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Information Technology - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/us-solutions-analyst-clinical-mds-30-pointclickcare-8589454 ## About the Role * Exposure to AI tools and a desire to leverage them to enhance your work content and user experience * Ability to handle clients professionally and with a high level of confidence during all interactions * Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members * Must excel in a fast-paced environment where critical thinking and time management skills are required for success * Sound understanding of API and service technologies and functions * Take initiatives and help establish a positive team environment built on mutual trust and respect * Participate in the development and improvement of operational tools and processes * Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning * Innovative thinker who is positive, proactive, takes accountability and readily embraces change * Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals * Ability to establish and maintain effective working relationships with internal and external stakeholders * Degree, or Post-Secondary Education -Information Technology, or related technical field preferred * Experience in a technical support position an asset Required Skills: * MDS 3.0 Expertise * MDS Coordinator Experience #LI-MG1 #LI-Remote Corp B -P1 ## Description For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must be located in the US for Eligibility, Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service - then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the MDS Clinical team., * Provide timely and world class customer support to users via multiple channels * Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required * Take ownership and follow up on open cases which are unresolved * Build strong client relationships by following up with customers in a timely manner * Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions * Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system * Support the department's goals, objectives, and deliverables * Work shifts between 8am and 8pm as required ## Related Videos - [API, MCP or MCP App? 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