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# Enterprise Technical Support Analyst

- **Company:** WAYSTAR HEALTHCARE, LLC
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Web Portals, Microsoft Software
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/strategic-technical-support-analyst-waystar-inc-8618818

## About the Role

* 4-year bachelor's degree preferred
 * Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill
 * Technically savvy with excellent troubleshooting and analytical skills
 * Working knowledge of EDI files is a bonus.
 * Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
 * Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills
 * Comfortable with de-escalating client issues and temperament
 * Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.

## Description

* Answer incoming calls and/or web cases from our most strategic clients.
 * Make outbound calls as needed to clients to resolve support cases.
 * Respond to case comments from our web portal to support our clients.
 * Documents support cases thoroughly, showing research steps and resolution.
 * Identify client concerns and engage appropriate internal resources to ensure timely resolution.
 * Use resources to resolve issues in a timely and self-sufficient manner.
 * Communicates well within department and with other departments.
 * Strives to meet and exceed individual, and team, goals and metrics.
 * Abides by phone schedule to ensure enough coverage for our clients.
 * Ability to demonstrate professionalism in communicating with clients both written and verbally.
 * Performs other duties and/or projects as assigned by management within the area of responsibility and control


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