> Markdown version of [/jobs/ext/2715095-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2715095-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Microchip Technology - **Location:** San Jose, United States - **Experience:** Expert - **Salary:** $70,304.0 - $205,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Global Positioning Systems (GPS), Microsoft Office, Radio-Frequency Identification, Proprietary Software, Salesforce.Com, Strategies of Testing, Web Applications, GNSS - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/senior-engineer-i-technical-support-microchip-9791585 ## About the Role * Bachelor of Science in Electrical Engineering (BSEE) or related field. * Minimum of five (5) years of relevant industry experience. * Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization, and Test Methodologies. * Demonstrated experience in data analysis and troubleshooting timing/synchronization or similar electronic/RF systems. * Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures. * Excellent verbal and written communication skills, with the ability to engage confidently via phone or web-based conference calls. * Proficiency with Microsoft Windows and Microsoft Office applications. * Strong organizational skills and a systematic, detail-oriented approach to problem-solving. * Ability to work effectively both independently and as part of a team. * Self-motivated with strong time management and prioritization skills. Preferred Qualifications: * Four or more years of technical support or customer service experience. * Experience supporting customers in telecommunications, aerospace, defense, or critical infrastructure sectors. * Experience delivering technical presentations or customer training sessions. ## Description Join a team of professionals dedicated to providing high-level, high-quality support to customers in Military, Industrial, Financial, Space, and Frequency & Time Synchronization Solutions. As a Senior Technical Support Engineer, you will play a key role in troubleshooting, technical guidance, and post-sales support for Microchip's Frequency and Time Systems products. The ideal candidate is a proactive problem-solver with strong technical expertise in timing and synchronization systems, excellent communication skills, and a passion for delivering exceptional customer support in high-stakes environments., As a Senior Technical Support Engineer, your primary duties will include, but are not limited to: * Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving technical issues. * Interpret schematics, assembly drawings, and production/manufacturing procedures to diagnose and resolve product issues. * Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution. * Log customer cases in the Salesforce system, ensuring accurate records and timely updates. * Work on solutions or workarounds for customer issues, escalating critical cases when necessary to ensure rapid resolution. * Communicate effectively and professionally with customers, providing clear updates and technical guidance. * Proactively communicate with Technical Support Management regarding case status and escalations. * Document solutions and maintain up-to-date records of customer cases. * Focus on post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products. * Provide front-line technical and applications support to customers and internal sales teams. * Deliver technical presentations and training tailored to customer requirements, emphasizing the scalable features of Microchip FTS equipment. * Perform data analysis using proprietary software tools to support troubleshooting and solution development. ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [The Billion Dollar Machine: First Time Right.](https://www.wearedevelopers.com/videos/393-the-billion-dollar-machine-first-time-right) - [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights) ## Related Articles - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)