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# Support Engineer

- **Company:** NDM GLOBAL INC.
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Software Systems
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/jr-customer-support-engineer-ndm-global-inc-6351433

## About the Role

* High School Diploma or equivalent
 * Minimum of 6 months experience in SaaS product based customer service role
 * Must live in the Western United States, * Self starter mindset
 * Problem solving mentality
 * Excellent communication skills (oral and written)
 * Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar
 * Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures

## Description

* Take ownership to timely resolution of customer inquiries
 * Investigate and troubleshoot customer inquiries
 * Assist customers to solutions in a timely manner
 * Testing product/software change requests
 * Develop and maintain product documentation
 * Develop training materials, how to guides, solution articles, etc. to support product end users
 * Operate as a subject matter expert on our software products
 * Provide feedback and feature suggestions to improve overall usability of our software products
 * Continuous monitoring of systems utilized
 * Provide excellent customer support
 * Communicate in a clear and professional manner both internally and externally
 * Utilize technical documentation to investigate and resolve problems
 * Actively look for ways to improve and help customers.


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