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# Technical Support Engineer

- **Company:** Verkada Inc.
- **Location:** San Mateo, CA, United States
- **Salary:** $95,680.0 - $104,000.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Computer Networks, Computer Engineering, Linux, Python (Programming Language), Information Technology, Build Tools, Programming Languages
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/technical-support-engineer-university-graduate-2026-verkada-7808999

## About the Role

* Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
 * Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
 * Ability to communicate complex technical matters both orally and in writing
 * Demonstrated problem-solving skills and attention to detail
 * Ability to work within a team environment
 * Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

## Description

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.

What You'll Do

 * Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
 * Provide best practice design, installation, and configuration expertise to enterprise customers
 * Communicate technical matters to customers both orally and in writing
 * Own customer issues from creation to resolution
 * Collaborate with Engineering and Product teams to test new products and identify bugs
 * Write technical knowledge base articles and whitepapers
 * Staying up to date on the latest products and industry technologies
 * Build tools and processes that will scale


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