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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** AMPERESAND INC. - **Location:** Reno, NV, United States - **Experience:** Experienced - **Salary:** $75,000.0 - $105,000.0 - **Contract:** Voluntary work - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Microsoft Outlook, Computer Networks, Data Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft SharePoint, Wireless Access Point, Wi-Fi Technology, Office365, Peripherals, Microsoft InTune, Information Technology, Casper Suite, Laptops, User Administration - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/it-support-specialist-iii-amperesand-9771212 ## About the Role * 3+ years of experience in a helpdesk, desktop support, or similar IT support role * Working knowledge of Windows and macOS environments * Familiarity with Microsoft 365 administration and Entra ID user management * Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting * Experience with ticketing systems such as Jira Service Management is a plus * Strong problem-solving skills and attention to detail * Excellent communication skills and a customer focused approach * Ability to lift and move IT equipment as needed * Ability to work onsite in Reno, NV five days per week Preferred Qualifications * Associate degree or certification in Information Technology, such as CompTIA A+ or Network+ * Experience supporting Intune managed devices * Exposure to Meraki networking equipment * Prior experience in a growing or fast paced company environment ## Description Amperesand is looking for an IT Support Specialist to join our IT team in Reno, NV. This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues. You will be the first point of contact for technical support requests and will play a key role in keeping our staff productive and our systems running smoothly., * Serve as the primary point of contact for incoming helpdesk tickets, and walk-up requests * Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals * Troubleshoot and resolve issues related to Windows and macOS operating systems * Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive * Assist with user account management in Entra ID, including password resets, group membership, and access requests * Set up and configure new employee workstations, including imaging, software installation, and account provisioning * Manage device enrollment and compliance through Intune and jamf * Support conference room technology, video conferencing equipment, and general office IT needs * Diagnose and escalate network connectivity issues involving switches, wireless access points, and VPN access * Track, prioritize, and document all support requests in the ticketing system through to resolution * Maintain accurate records of hardware inventory, software licenses, and asset assignments * Assist with onboarding and offboarding tasks for employees, including equipment setup and account deactivation * Follow established procedures for data security and confidentiality * Identify recurring issues and recommend improvements to reduce future support volume * Provide friendly, clear, and patient communication to staff of all technical skill levels ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)