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# IT Support Technician - Customer Support

- **Company:** Pyramid Consulting Inc.
- **Location:** United States (Remote available)
- **Salary:** $37,440.0 - $39,624.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Databases, Computer Literacy
- **Published:** September 4, 2026
- **Apply:** https://www.dice.com/job-detail/a9f7c1d2-d9ee-4eab-9759-3864ea4516ed

## About the Role

* Key Skills; Spanish Language, TECHNICAL SUPPORT REPRESENTATIVE, CSR, INVENTORY
 * HS Diploma and College background REQUIRED
 * Light IT background a MUST
 * 1 YR. customer service experience a MUST
 * Excellent communications skills.
 * Computer literate; knowledge of Windows environment. (Knows what a "C" drive is)
 * Worked remote previously a MUST
 * Flexible availability (especially weekends) a MUST
 * Must be able to multi-task in a fast-paced environment and work independently

## Description

Immediate need for a talented IT Support Technician - Customer Support (Spanish). This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested., * Equipment needed: Laptop or PC in good working condition, good internet, 2 monitors, headset must be able to support Windows 10 and be able to download software. NO MAC computers.

 * Provides assistance to customers during all phases of the inventory process.
 * Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
 * Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
 * Prepares and enters required client information/requests into department s database to document customer interaction and resolution.
 * Works under close supervision to answer questions regarding company products and services.
 * Directs callers to appropriate resources
 * Escalates complex questions to more senior representatives


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