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# Systems Engineer

- **Company:** Elwood Staffing Services, Inc.
- **Location:** Roseburg, OR, United States
- **Experience:** Expert
- **Salary:** $118,000.0 - $180,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Systems Engineering, Microsoft Azure, Cloud Computing, CompTIA Security+, System Configuration, Issue Tracking Systems, Network Configuration and Change Management, Windows PowerShell, Scripting, Google Cloud, Cloud Platform System, Network Server
- **Published:** September 4, 2026
- **Apply:** https://www.careerjet.com/jobad/us154d21bac94254334605fd791ba7dd56

## About the Role

* 3+ years of professional experience in technical support, systems administration, or systems engineering, including demonstrated experience resolving issues beyond Level 1 / Level 2 support
 * Advanced troubleshooting and root cause analysis skills across networking, Microsoft 365, servers, and cloud systems
 * Experience designing, implementing, and configuring technical solutions within defined standards
 * Experience using a ticketing system, RMM tool, and PSA software Preferred Qualifications
 * Professional IT certifications such as Microsoft certifications, CompTIA Security+/Network+, ITIL, or equivalent
 * Experience with cloud platforms (Azure, AWS, or Google Cloud)
 * Experience with scripting or automation (PowerShell preferred)
 * Experience working for a Managed Service Provider or IT support business
 * Prior experience as a senior onsite technical resource in a branch or client environment

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

## Description

* Maintain an active support-ticket workload and resolve escalated tickets beyond Level 1 / Level 2 capability
 * Perform advanced troubleshooting and root cause analysis for complex or recurring issues
 * Document escalation context, technical findings, and resolution details
 * Escalate architecture, standards, or technical risk concerns through established channels
 * Ensure technical work aligns with approved tools, standards, and configurations
 * Ensure assigned tickets meet established documentation and quality standards before closure
 * Design, implement, configure, and support technical solutions within approved company standards
 * Perform regular engineering and project work as a normal and expected part of the role
 * Lead technical onboarding and deployment work for new clients, including site surveys, network configuration, server deployment, and workstation setup
 * Escalate proposed deviations from approved standards to the Director of Technology before proceeding
 * Serve as an escalation resource for tickets and issues beyond Tech 1 / Tech 2 capability
 * Provide technical guidance and coaching to junior technicians through documented guidance
 * Maintain complete, accurate, and defensible ticket and project documentation


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