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# Senior Solution Architect

- **Company:** Talkdesk, Inc.
- **Location:** Florence, KY, United States
- **Experience:** Expert
- **Salary:** $136,000.0 - $204,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Computer Programming, Salesforce.Com, Simple Object Access Protocol (SOAP), Product Software Implementation Methods, Software Systems, Web Services, Web Services Description Language, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-C2E5384536A500D4D5/

## About the Role

* 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
 * Experience with CX, CCaaS, and/or UCaaS solutions
 * Software implementation or coding experience is a plus
 * Familiar with creating and managing Web Services (REST/SOAP/WSDL).
 * A proven track record of managing and delivering IT projects for enterprise companies
 * Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
 * A passion for helping people solve problems and a proven ability to understand progressive technology
 * Excellent verbal and written communication skills and meticulous attention to detail
 * Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
 * Ability to work cross-functionally in a fast-paced startup environment
 * Salesforce and other CRM experience preferred

## Description

As a Senior Solution Architect, you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers., * Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements

 * Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation
 * Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
 * Partner closely with Talkdesk's product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process
 * Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
 * Partner with sales, product, and engineering to help prioritize products and features based on client needs
 * Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client's goals align with Talkdesk's product offering and implementation methodology.
 * Help build out department methodology and tools to improve quality and efficiency
 * Leverage strong technical acumen to identify process improvements and technical solutions


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