> Markdown version of [/jobs/ext/2715769-service-desk-technician-in-melville](https://www.wearedevelopers.com/jobs/ext/2715769-service-desk-technician-in-melville). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician in Melville

- **Company:** Energy Jobline
- **Location:** Melville, NY, United States (Remote available)
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Desktop Computing, Networking Hardware, Local Area Networks, Microsoft Office, Network Routers, Sonicwall, Computer Equipment, Information Technology, Cisco
- **Published:** September 4, 2026
- **Apply:** https://www.energyjobline.com/job/service-desk-technician-melville-31435900

## About the Role

* Technical Support Experience: 3-5 Years ()
 * Experience working with Azure (A plus)
 * Experience working with Office 365 ()
 * Experience working with SonicWall devices ()
 * Experience working with HP Devices ()
 * Ability to communicate effectively
 * Ability to Prioritize multiple tasks effectively
 * Ability to work in a fast-paced environment
 * Ability to work independently and in a team environment
 * Proven Experience as a Technical Support Analyst or relevant position
 * CompTIA A+ and Network+ will be required within 1 year of hire.

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.

## Description

As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. The schedule for this position is Monday - Friday 1-10 PM EST. The salary for this position is $50,000- $70,000. This is a remote position., * Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

 * Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
 * Install and configure appropriate software and functions according to specifications
 * Diagnose and maintain local networks in ways that optimize performance
 * Ensure security and privacy of networks and computer systems
 * Provide and guidance to users on how to operate software and computer equipment
 * Organize and schedule diagnostic testing around client availability to inhibit impact
 * Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
 * Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
 * Identify and document computer or network equipment warranty issues and communicate them internally.
 * Act as a liaison between Vendors and clients for open vendor support requests


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)
- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)