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# IT Support Specialist

- **Company:** Legacy
- **Location:** Southaven, MS, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Data Analysis, Microsoft Office, Office365, User Accounts
- **Published:** May 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=af1e170e12426c9b

## About the Role

Do you have experience in Communication skills?, * High school diploma or equivalent required.

 * Associate degree in IT or a related field preferred.
 * Microsoft Certifications are a plus.
 * Minimum of 1+ years in an IT support setting, preferably in a healthcare environment.
 * Strong communication and interpersonal skills to support end-users effectively.
 * Ability to work collaboratively with both internal staff and external vendors.
 * Demonstrated ability to work independently and prioritize tasks efficiently.

## Description

We are seeking a proactive IT Support Specialist to join our Accounting/IT department and support our organization's technology infrastructure. Reporting to the Director of Analytics, you will be responsible for providing Tier 1 and Tier 2 technical support, managing user accounts (including Active Directory and Office 365 setups), maintaining IT asset inventories, and coordinating with both internal teams and external vendors to ensure smooth operations., * Active Directory/O365 User Setup:

 + Create, modify, and deactivate user accounts in Active Directory.
 + Ensure users have correct account permissions by collaborating with SSVA (third-party IT vendor).
 + Maintain compliance with access and security protocols.
 * Tier 1/Tier 2 Support:
 + Troubleshoot and resolve end-user technical issues efficiently.
 + Escalate complex technical issues to higher support tiers or specialized teams as necessary.
 * Inventory Management:
 + Maintain accurate records of IT assets, including hardware, software, and licenses.
 + Ensure proper allocation and compliance with organizational standards.
 * IT Contracts with Utility Providers:
 + Manage relationships with utility and service providers.
 + Negotiate, renew, and maintain IT service agreements to ensure cost-effective operations.
 * System Updates and Maintenance:
 + Perform regular system updates and routine maintenance.
 + Ensure compliance with organizational IT policies and security standards.
 * Collaboration with IT Vendors:
 + Work closely with external vendors to ensure proper system functionality.
 + Coordinate efforts for system enhancements and issue resolution.


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